By accessing or using our website, mobile application, or services (collectively, the “Platform”), you confirm that you have the legal capacity to enter into a binding agreement, either personally or as a legal guardian, and that you have read, understood, and agreed to be bound by this Privacy Notice. If you access the Platform from outside your jurisdiction, you do so at your own risk and are responsible for complying with applicable local laws. Your use of the Platform or provision of any personal information constitutes your consent to our collection, use, sharing, and disclosure of such information as described herein.
We expressly reserve the right to modify this Privacy Notice at any time, and continued use of the Platform following such changes constitutes acceptance of the updated terms. Furthermore, if you use the Platform or services on behalf of another individual or entity, you represent that you have the authority to accept this Privacy Notice and consent to the processing of their information on their behalf.
If you do not agree with any revisions to this Privacy Notice, you must immediately discontinue your access to and use of the Platform and its services. You agree and acknowledge that discontinuing access to the Platform and its services will make this Privacy Notice inapplicable from the date of discontinuation onward. However, this Privacy Notice will remain applicable to all prior instances of your use of the Platform and its services before the date of discontinuation.
If PlanetSuperheroes.com reasonably suspects that any information provided by a user is false, inaccurate, outdated, or incomplete, it reserves the exclusive right to deny access to its services at its sole discretion, without any liability to the user or third parties. We shall not be responsible for any damages or consequences arising from reliance on such misleading or incorrect information.
Definitions
‘Personal Information’ and/or ‘Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We may from time to time also collect certain personal data such as your financial information or health information which constitutes “Sensitive Personal Data and Information” as defined under the laws.
‘Processing/Process’ means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
‘Controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;
Who does this Notice apply to?
In general, you can visit our Platform without disclosing your identity or sharing any personal information. This Privacy Notice applies to any individual (“User”) who purchases, intends to purchase, or inquires about any products or services offered by us through our Platform, or who otherwise accesses or visits the Platform. However, we may still collect and track the Internet address of the domains from which you access our Platform. This data is analysed for trends and statistics, but individual users remain anonymous. This Privacy Notice does not apply to any third-party websites, mobile sites, or mobile apps, even if they are linked to our Platform. You should be aware that the information and privacy practices of our business partners, advertisers, sponsors, or other third-party sites to which we provide hyperlinks may differ significantly from this Privacy Notice. Therefore, we recommend that you review the privacy policies and statements of any third parties with whom you interact.
Conjunction with Terms and Conditions
The provisions of this Privacy Notice form an integral part of and should be read in conjunction with the Terms & Conditions and will govern your use of the services provided through the Platform. Your use of the Platform and its associated services is subject to this Privacy Notice as well as any other applicable policies published on the Platform, including but not limited to the Privacy Notice.
At PlanetSuperheroes.com, we respect and value the trust you place in us. As part of our commitment, we uphold the highest standards of security and privacy for all transactions and personal data processed through the Platform. We encourage you to carefully review this Privacy Notice to understand our data collection, usage, and disclosure practices.
What information do we collect?
To provide you with the best possible experience and service, we collect certain personal information when you interact with our Platform. This information is essential for us to deliver, improve, and personalize our offerings while ensuring compliance with relevant privacy laws. The types of information we collect depend on your interactions with us and the nature of the services you use. Below, we outline the categories of data we may collect from you.
1. Personal Information of User(s) shall include the information shared by the User and collected by us upon:
a. Registering on the Platform; When a User registers or subscribes to our Platform, we collect certain personal information, including, but not limited to, the User’s name, gender, birth date, marital status, age, profile picture, and contact details such as email address, postal address, and/or contact number. Additionally, we may collect banking information, including credit/debit card details, UPI IDs, billing information, and payment history, as provided by the User.
b. The Personal Data that gets collected in the background and/or is observed about you during Usage of our service; and
c. Transacting / Buying; If a User chooses to browse on the Platform, we collect information about the preference and buying behavior of the User to tailor recommendations. Additionally, if the User transact with us, we may collect further details, such as your billing address, credit/debit card number, card expiration date, other payment instrument information, and tracking details.
d. Other Information; This includes Usernames, Password, and other security-related information that you use in connection with our Platform. Additionally, we may gather data available in the public domain or received from third parties, including social media channels. This can include, but is not limited to, personal or non-personal information from your linked social media accounts (such as your name, email address, friend list, profile pictures, or any other information that is accessible based on your account settings).
2. Non-Personal Data of User(s) shall include the information automatically shared by the User and collected by us, such as:
a. Operating System;
b. Browser;
c. IP Address;
d. Language;
e. Cookies and the ID and location of your device;
f. Pages you visit;
g. Region from where you accessed our Platform;
h. Date and time of your visit;
i. Duration of time spent on pages/Platform;
j. Metadata, logs files, and error logs;
k. Geographic and demographic information;
l. Hardware and software information;
m. Pop-ups, or push messages you respond to.
3. Other Information of User(s); We may obtain information about you from third-party sources, including social media platforms, commercially available databases, and business partners. When you access our Platform through a social media service or link your account to such a service, we may collect information such as your username, profile picture, email address, friends list, and any other data that the social media platform is authorized to share with us, including any content you have made publicly available. By using the Platform or interacting with us via social media, you consent to our collection, storage, analysis, and use of this information as described in this Privacy Notice.
Why do we collect your information?
The data mentioned above is collected for analysis and evaluation to help us improve our Platform, enhance the services we offer, and provide you with a better overall experience. This allows us to deliver improved services and benefits tailored to your needs. If such data is stored in a manner that identifies your name or contact information, it will be treated as Personal Data. Otherwise, the data will be classified as non-personal data.
The Personal Data we collect from you may be used or shared with third parties (including affiliated companies and service providers) for the following purposes:
1. To create and maintain your account or profile with us;
2. To track your activity on our Platform;
3. To verify and process financial transactions related to payments or transfers you make;
4. To partner with trusted third-party providers for the performance of essential functions on our behalf, such as KYC verification, cloud hosting, off-site backups, email services, and customer support. Personal Information will be shared with these providers strictly to the extent necessary to deliver these services, in full compliance with this Privacy Notice and all applicable laws;
5. To keep you informed of the transaction status;
6. To send any updates, changes, or other information to you either via SMS, Push Notifications, WhatsApp or any other messaging service;
7. To communicate with you regarding existing Services availed by you;
8. To validate / authenticate your account and to prevent any misuse or abuse;
9. To request for reviews, surveys, marketing promotions, research, and programs;
10. To conduct research and analytics on user demographics and behaviors;
11. To personalize communications and provide products, services, or information that may be relevant to you, or that you have requested or shown interest in;
12. To enhance and customize your user experience;
13. To analyze and process our Services;
14. To handle enquiries and complaints;
15. To comply with legal or regulatory requirements;
16. To effectuate any transactions and/or payments;
17. To create non-identifiable aggregate data;
18. To investigate, prevent, or act regarding illegal activities, suspected fraud;
19. To assess and verify your eligibility for specific marketing, transactional events, or other Platform features;
20. To enforce our Terms of Use;
21. To communicate with you regarding your account and notify you of important updates; and/or
22. To manage competitions, offers, or promotions.
Lawful bases of processing your Personal Data
We process and retain your Personal Data by relying on one or more of the following lawful bases:
1. You have consented to us processing your Personal Data for specified reasons; or
2. The processing is necessary for compliance with a legal obligation we have (for example, towards law enforcement agencies, government agencies, regulators, etc.);
3. The processing is necessary to protect our legitimate interests or legitimate interests of a third party and such legitimate interests are not outweighed by your interests or fundamental rights and freedoms;
4. The processing is necessary for the performance of a contract between you and us or in order to take steps at your request prior to entering into a contract;
5. You have given explicit consent to the processing and retention of your Personal Data;
You provide all information to us voluntarily. Collection, use and disclosure of Personal Data requires your express consent. You are providing us with your consent to our processing, use, collection, and disclosure of the Personal Data which belongs to your or any person whom you are authorized to represent.
Retention of your Personal Data
We retain your Personal Information for as long as you actively use the Platform, access our services, or maintain an account with us, or for such period as necessary to fulfill the purposes set forth in this Privacy Notice. Should you wish to have your Personal Information deleted, you may submit a request at any time by contacting us at care@planetsuperheroes.com, and we will take appropriate action.
Nonetheless, we may be required or permitted to retain certain Personal Information beyond this period to comply with legal, tax, or regulatory obligations or for legitimate business interests.
If your account remains inactive for an extended duration, we reserve the right to deactivate and delete your account along with its contents. Prior to such deletion, we will notify you, providing an opportunity to reactivate your account or download any data you wish to retain.
Additionally, we may retain anonymized data derived from your Personal Information. Since this data cannot be traced back to you and is no longer considered personal data, we may use and store it indefinitely for analytical or business purposes.
Do we share your information?
To provide you with the best experience and high-quality services, or to fulfil our obligations to you, we may need to share your information with our affiliates, agents or service providers who work with us or provide services / products to us, any third party to which we transfer or sell our assets, merge or consolidate with, will have the right to continue to use the Personal Data provided to us by you, in accordance with the Terms and Conditions and this Privacy Notice, and/or trusted third-party organizations that assist us in processing data on our behalf. This may include, but is not limited to, payment processors, data processors, customer / support services, delivery service providers, fraud prevention agencies, credit risk management firms, payment aggregators and/or facilitators, banking institutions, etc.
PlanetSuperheroes.com utilizes reporting and analytics software to monitor and analyze the volume and type of traffic on our Platform. This data helps us enhance user experience, optimize performance, and ensure that our infrastructure can effectively support all of our members. The software provides only aggregated reporting data to PlanetSuperheroes.com, and no personal or personally identifiable information is collected, accessed, or used in this process. Please note that we do not control the information collected by these third parties and are not responsible for their use or handling of such information. We encourage you to review their respective privacy policies for more details.
Additionally, we may offer features that allow you to access your Google user data to enable optional activities on the Platform. For example, you may choose to access your Gmail contacts to facilitate inviting them to join Planet Superheroes. Such access is provided only with your explicit consent, and we will not store any of your Google user data without your prior authorization.
Additionally, when User(s) leave comments and/or reviews on our Platform, we collect the data provided in the comments form, along with the visitor’s IP address and browser user agent string, to help with spam detection.
Please note that this site may contain affiliate links to other websites. PlanetSuperheroes.com shall not be responsible for the privacy practices or content of these external sites.
PlanetSuperheroes.com may engage third-party service providers to support and enhance the functionality of our Platform. These partners may assist with services such as website hosting, feature operation, email delivery, data analysis, order fulfillment, and search result optimization. In some cases, limited access to your Personal Information may be necessary for them to perform these tasks, but such information is shared strictly on a need-to-know basis and may only be used to fulfill their contractual obligations to us. We may also share non-sensitive user data with trusted marketing partners, advertising networks, social media platforms, and analytics providers to deliver relevant advertisements, improve user engagement, and support our business growth.
Additionally, we may have to share your data to:
a. Comply with the law or in response to a subpoena, court order, government request, or other legal process;
b. Produce relevant documents or information in connection with any legal process, government or departmental investigations, or other legal or administrative proceedings;
c. Protect the interests, rights, safety, or property of PlanetSuperheroes.com or others;
d. Otherwise as permitted under applicable law.
While sharing your information with such parties, we reasonably endeavor to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure or similar risks and retail your personal data only for as long as they need your information to achieve the abovementioned purposes.
Privacy of Minors
To access or use this Platform you must be 18 years of age or older and, if under 18 or the age of minority in your jurisdiction, your use of this Platform must be under the supervision or approval of a parent or guardian or another responsible adult.
If you become aware that a child has provided us with personal information without parental/ guardian consent, please feel free to reach out to us.
Legal Requirement
By using the Platform, you acknowledge that, despite this Privacy Notice, we retain the right to disclose your Personal Data to any legal, regulatory, governmental, tax, law enforcement, or other authorities as required by applicable law and our legal obligations. This may occur in response to investigations, orders, or requests from such authorities. To the fullest extent permitted by law, you agree not to take any action or assert any rights against us regarding the disclosure of your personal data in these circumstances.
Security Precautions
We are deeply committed to safeguarding the information you share with us. To protect the confidentiality, security, and integrity of your data, we implement strict procedures and controls. Our website uses Secure Socket Layer (SSL) technology to encrypt your payment information and other Personal Information, ensuring secure transmission. Access to personal information is restricted to employees who require it to perform their duties. Any employee found to be in violation of our privacy or security policies may be subject to disciplinary action, including termination and potential civil or criminal liability.
We employ encryption technology, digital certificates, secure commerce servers, and authentication protocols to safeguard your Personal Information during online transactions.
If your Personal Data is transferred outside India, we will take reasonable steps to ensure the receiving jurisdiction provides protection comparable to India’s data protection laws. We implement security measures to protect your data, but no system is completely secure. If you believe your privacy has been breached, contact us immediately. It is your responsibility to protect your account password. Use unique passwords and avoid sharing them. If your password is compromised, you could lose control over your data and be subject to actions taken on your behalf. In such cases, please contact us and change your password right away.
Cookies
A “cookie” is a small piece of data stored by a web server on your browser for later access. Cookies help the browser remember information specific to you. We use both permanent and temporary cookies on your computer’s hard drive, which do not contain any personally identifiable information. You can configure your browser to notify you when a cookie is sent, allowing you to choose whether to accept it. The information we collect is used to improve our service to you. Please note that refusing cookies may limit your access to certain features and parts of our Platform.
Registration Data
We keep track of your information to provide you with the best possible experience. When you register or log in, you provide your email address and password, which allow you to securely access your account each time you visit our website. Prior to completing your first transaction, we ask for additional information such as your name, phone number, email, billing, and shipping addresses. This information, along with your payment details, is necessary to process your order. Certain information may be shared with select members of our staff and trusted third parties—such as our payment processor and shipping provider—who assist in completing your transaction and delivering your order.
We may also use your email address or phone number to contact you if you require any assistance regarding your order. Additionally, we or our affiliated companies may use your email address to notify you about new services, special promotions, or offers—but only if you have opted in to receive such communications. Emails are sent exclusively to PlanetSuperheroes.com members who have opted in or made a purchase on our Platform. You may unsubscribe from these communications at any time by notifying us. We also maintain records of your past purchases, returns, and credits. From time to time, we may ask for information about your personal preferences and demographics to help us better tailor our services to your needs.
Session Data and Server Logs
Each time you access the Platform, your session data is logged. This may include details such as your IP address, operating system, browser type, activities on the Platform, website last visited before visiting the Platform, duration of visit, etc. We collect this data in our server logs to analyze user behavior, including browsing patterns, visit frequency, and session duration. It also helps us diagnose server issues and improve system management. While this information cannot personally identify you, it may reveal your Internet Service Provider (ISP) and approximate geographic location based on your connection. We may share certain aggregated, non-personally identifiable insights derived from user data with advertisers, sponsors, investors, strategic partners, and other third parties for the purpose of supporting and expanding our business operations.
Embedded Content
Some of the content on our Platform may include embedded content (e.g., videos, images, articles, etc.), which behaves as if you are visiting the other website directly. These external websites may collect data about you, use cookies, embed third-party tracking, and monitor your interactions with the embedded content, including tracking activity if you are logged into that website. We do not control the information collected by these third parties and are not responsible for their use of such information.
Know Your Rights
1. Right of Information: You have the right to be provided information regarding the processing of your Personal Data by us.
2. Right of Access: You have the right to obtain confirmation as to whether or not we are processing your Personal Data and, if this should be the case, access to the Personal Data.
3. Right to Rectification: You have the right to obtain rectification of inaccurate or incomplete Personal Data concerning you.
4. Right to withdraw consent: You have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our products and services to you. You may withdraw consent by contacting us at care@planetsuperheroes.com. Such withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
5. Right to Erasure (“Right to be Forgotten”): Under certain circumstances you have the right to obtain the erasure of Personal Data concerning you. When you request for deletion of your data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you request to delete something and when copies are deleted from our active and backup systems.
6. Right to Restriction: Under certain circumstances you have the right to obtain the restriction of processing.
7. Right to Data Portability: Under certain circumstances you have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit this data to another Controller.
8. Right to Object: Under certain circumstances you have the right to object to the processing of Personal Data concerning you.
9. Right to lodge a Complaint: You have the right to lodge a complaint with a supervisory authority i.e. the Grievance Officer, for the alleged infringement if you consider that the processing of Personal Data relating to you infringes the rights provided to you under law If you want to exercise your rights or if you have any questions for us regarding the processing of your Personal Data, please reach out to our Grievance Officer.
How can you opt-out?
When you register with us or provide us with your personal data, we may use that information to send you marketing and promotional materials about our services from time to time. You can opt out of receiving such materials at any time by using the unsubscribe link in the marketing communication or by clicking here.
Have any Grievance?
In the event that you wish to make an inquiry and/or complaint about how your Personal Data is processed by us, then in accordance with the applicable laws and regulations, you can contact the Grievance Officer.
The contact details of the Grievance Officer are provided below:
Name: Vishal Kumar
Address: UNIT NO.4602 /46th, Floor KOHINOOR SQUARE, Central Tower, B -WING. N.C. KELKAR MARG, R.G. GADKARICHOWK, SHIVAJI-PARK.DADAR WEST.MUMBAI -400028
Email: vishal.kumar@planetsuperheroes.com
Your Consent
By using the Platform and/or providing your information, you consent to the collection and use of the information you share, as outlined in this Privacy Notice, including the sharing of your information as described. If we make changes to this Privacy Notice, we will post the updates on this page, so you are always informed of the information we collect, how we use it, and the circumstances under which we disclose it.
Governing Law
This Privacy Notice is governed by any and all laws applicable within the territory of India. Any and all disputes arising out of or in relation to the usage of the Platform shall be strictly submitted to the exclusive jurisdiction of the competent court of Gurugram, Haryana.
Disclaimer
1. We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. We will not reduce your rights under this Privacy Notice without your explicit consent. Your continued use of this Platform, our Services or providing us with your Personal Data or Sensitive Personal Data or Information will be considered your acceptance of such updated terms under the Privacy Notice.
2. PlanetSuperheroes.com reserves the right to modify this Privacy Notice and the Terms of Use at any time. Any changes will be posted on the Platform to ensure you are always informed about our data practices. Unless otherwise stated, the current version of this Privacy Notice applies to all information we hold about you and your account. We are committed to honoring the commitments we make and will not materially alter our policies in a way that reduces the level of protection for customer information collected in the past without obtaining consent from affected users. We also reserve the right to update this Privacy Notice periodically to meet legal, operational, or customer requirements, and will notify users of any significant changes in accordance with the terms of this Notice.
3. PlanetSuperheroes.com may be mandated to disclose personal information when required to do so by law, such as in response to a subpoena, court order, administrative or governmental directive, or other legal obligation. We may also disclose such information, at our sole discretion, when necessary to protect our legal rights or the rights of others, prevent harm to individuals or property, combat fraud or credit risk, or enforce our Website’s Terms of Use. Additionally, personally identifiable information may be transferred as part of a corporate transaction, including a merger, sale, reorganization, acquisition, insolvency, or bankruptcy proceeding involving all or part of our business, or any other change in corporate control.
4. Due to the complexity and open nature of the Internet, no transmission of data over the Internet can be 100% secure. There is always a risk that information collected by and/or displayed on the Platform may be compromised or accessed notwithstanding the steps we take to secure your information. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Platform may abuse or misuse your personal information. Accordingly, you agree that you are providing such information at your own risk.
