Ans: You can place a return request if you are not satisfied with your purchase or have received an incorrect/defective product. Please ensure all tags are intact and the product is in the original delivered condition. The item must be unworn, unwashed and unaltered. The following products are procured specially once orders are placed, and so return requests will not be accepted for them (except in cases of manufacturing defects or incorrect product delivered):
• Mobile Cases • Pop Sockets • Wireless chargers • Power Banks • Headphones Return requests can be placed up to 15 days after the product has been delivered.
Ans: To place a return request: • Log in to your Planet Superheroes account • Go to 'My Orders' • Click on ‘Return Item’ against the product you want to return • Choose a reason for return and add comments (optional) and click on ‘Request Return’ Once you have placed a return request, our customer care team will get in touch with you via email to guide you over the next steps.
Ans: Once your return request is accepted, the product(s) will be picked up from the original delivery location. Your refund will be processed once the product reaches our warehouse and a quality check is done. You will receive a confirmation email for the same.
Ans: Your refund will be processed as Gold Currency in your Planet Superheroes wallet . You can redeem this currency while making a purchase on our website.Shipping and COD charges (if any) will not be refunded. In addition, INR 50 per order will be charged towards reverse shipping.In the unlikely event that you receive an incorrect or defective product, the entire amount will be refunded.
Ans: You can only place a return request for products purchased from www.planetsuperheroes.com. In case of in-store purchases, please contact the concerned store for a return.
Ans: We currently do not offer exchanges. In case you are not satisfied with the product you receive, you may return the item and place a fresh order.
