Return Exchange Policy
Q.1. What can be exchanged?
Ans: 1. All products can be exchanged except for mobile case, be it for size or quality as long as all the product tags are intact and in the same condition as received.
2. Request for Exchange should be initiated within 15 days of receiving the products. Exchange requests after 15 days won't be accepted.
Q.2. Will there be any deductions for exchanges / returns?
Ans: 1. There will be no deductions if we have shipped a wrong or faulty product. We will have it replaced with the right product without any cost.
2. For all the other cases, you are free to exchange the product after paying reverse shipping charges (Depends upon your pincode).
3. Credits of the net amount of the product will be sent to user which can be redeemed on a fresh order. (Shipping charges & Taxes would not be refunded)
Q.3. How do I exchange a product?
Ans: 1. Go to My Orders
2. Select ‘Return/Exchange’ on the desired product.
3. Select the reason and click ‘Request Return/Exchange’.
Q.4. I have received a wrong/defective product?
Ans: 1. Except for mobile phone cases and laptop decals which are made just in time specifically for your order and phone model, we will exchange the product free of cost.
Q.5. What if I don't like the quality of the product?
Ans: 1. "Quality" is sometimes subjective and hence needs to be assessed on a case by case basis by our quality control team.
2. If our Quality Control team accepts the claim that the product is damaged / faulty / poor quality, you can get it exchanged free of cost
3. If our Quality Control team rejects the claim, then there will be no refund. You are however free to exchange the product after aforementioned charges.
Q.6. I havent recieved my refund, what should I do?
Ans: 1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
3. For queries you can write to us at care@planetsuperheroes.com